nistar Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "nistar" refers to the online casino and sports betting platform operating at nistar.app, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, and assigns.
• "Platform" means the nistar website, mobile site, and any associated applications, APIs, or services made available by nistar.
• "Player" / "You" / "User" refers to any individual who accesses, registers on, or uses the nistar Platform in any capacity.
• "Account" means the registered user account created by a Player on the nistar Platform.
• "Funds" refers to any real-money balance held in a Player's nistar Account, whether deposited directly, credited as winnings, or awarded as bonuses.
• "Bonus" means any promotional credit, free spin, cashback, or reward offered by nistar to Players under specific promotional terms.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating gaming activities in the Philippines.
• "Wagering Requirement" means the number of times a Bonus amount must be wagered on eligible games before withdrawal of associated winnings is permitted.
• "Know Your Customer" / "KYC" refers to the identity verification procedures nistar is required to carry out in compliance with Philippine anti-money laundering laws and PAGCOR regulations.
• "Prohibited Jurisdiction" means any country, territory, or region where access to or use of the nistar Platform is illegal, restricted, or unauthorized under applicable local law.

By accessing the nistar Platform — whether by browsing, registering, depositing, playing, or withdrawing — you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions, our Privacy Policy, and any game-specific or promotion-specific rules published on the Platform.

These Terms & Conditions form the entire agreement between you and nistar with respect to your use of the Platform. They supersede all prior representations, understandings, or agreements, whether written or oral, relating to the subject matter hereof.

If you are accessing the Platform on behalf of a corporate entity or other legal person, you represent and warrant that you have the authority to bind that entity to these Terms & Conditions, and all references to "you" shall refer to both you personally and that entity.

nistar reserves the right to update, amend, or replace these Terms & Conditions at any time. The revised terms will be posted on this page with an updated effective date. Your continued use of the Platform after any amendment constitutes acceptance of the revised Terms & Conditions.

To register and maintain an Account on the nistar Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times during your use of the Platform:

• You are a natural person who is at least 21 years of age, in accordance with PAGCOR regulations governing online casino and sports betting in the Philippines.
• You are physically located within the Republic of the Philippines at the time of accessing the Platform.
• You are not a resident of, or accessing the Platform from, any Prohibited Jurisdiction.
• You are not a current employee, contractor, director, officer, or immediate family member of any such person associated with nistar or any of its affiliated companies, game suppliers, or payment processing partners.
• You have full legal capacity to enter into a binding contract under Philippine law.
• You are not the holder of any other active nistar Account. Only one Account per person is permitted. nistar strictly prohibits the creation of multiple accounts by any single individual.
• All information submitted during registration is accurate, complete, and not misleading in any material respect.

nistar reserves the right to require Players to submit identity verification documents at any time, including but not limited to government-issued photo identification (e.g., Philippine Passport, SSS ID, UMID, PhilHealth ID, or Driver's License), proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension or closure and forfeiture of any pending withdrawals.

Registration of an Account by any person who does not meet the eligibility criteria stated above is a breach of these Terms & Conditions. nistar will void any transactions, winnings, or bonuses associated with ineligible accounts and reserves the right to report such conduct to PAGCOR and relevant Philippine law enforcement authorities.

You are solely responsible for maintaining the confidentiality and security of your nistar Account login credentials, including your username, password, and any two-factor authentication codes. nistar strongly recommends enabling two-factor authentication (2FA) via SMS OTP on your Account.

You agree not to share your Account credentials with any third party under any circumstances. Any activity conducted through your Account — whether or not authorized by you — is your sole responsibility. nistar will not be liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to maintain adequate credential security.

If you suspect that your Account credentials have been compromised, or that unauthorized access to your Account has occurred, you must notify nistar's support team immediately via live chat or email. nistar will temporarily suspend your Account pending an investigation upon receipt of such notification.

nistar employs 256-bit SSL encryption, automated intrusion detection, and secure session management across the Platform. However, no security system is entirely infallible, and nistar does not warrant that the Platform will be free from all unauthorized access attempts or data breaches.

All financial transactions on the nistar Platform are conducted in Philippine Peso (PHP). nistar supports the following payment methods: GCash, Maya (formerly PayMaya), GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ.

Deposits:

• Minimum and maximum deposit amounts are specified at the point of transaction and may vary by payment method.
• Deposits are credited to your nistar Account in real time for GCash and Maya transactions, and within the standard processing window for bank transfer methods.
• nistar does not accept deposits from payment sources that are not registered in your own name. Third-party deposits are strictly prohibited.
• nistar reserves the right to reverse any deposit that cannot be verified as originating from a payment method registered to the Account holder.

Withdrawals:

• Withdrawal requests are subject to identity verification (KYC) completion. Players who have not completed KYC verification will not be able to withdraw funds from their Account.
• GCash and Maya withdrawal requests are typically processed within 15 minutes. Bank transfer withdrawals are processed within one (1) to three (3) business days, subject to the receiving bank's processing schedule.
• Withdrawals may only be processed to a payment method registered in the same name as the nistar Account holder. nistar does not process withdrawals to third-party payment sources.
• Minimum and maximum withdrawal amounts apply and are specified at the point of transaction.
• nistar reserves the right to conduct enhanced due diligence checks on withdrawal requests, including requests for additional supporting documentation, in compliance with the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its implementing rules and regulations.
• Bonus funds are subject to applicable Wagering Requirements before withdrawal is permitted. Attempting to withdraw bonus funds before satisfying Wagering Requirements will result in forfeiture of the bonus balance.

Player funds are held in segregated accounts completely separate from nistar's operating funds, in compliance with PAGCOR authorization requirements. This segregation ensures that Player funds are protected in the event of any financial difficulty affecting nistar's business operations.

nistar offers various bonuses and promotions to eligible Players, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, referral bonuses, and seasonal promotional events. All bonuses and promotions are subject to the following general terms, as well as any specific terms published alongside each individual promotion:

• Bonuses are available only to Players who have completed Account registration and, where specified, identity verification.
• Each bonus offer may only be claimed once per Player, per household, per IP address, per device, and per payment method, unless otherwise stated.
• All bonus funds are subject to a Wagering Requirement, which must be satisfied before any winnings derived from bonus funds may be withdrawn. The applicable Wagering Requirement for each bonus is specified in the individual promotion's terms.
• Wagering Requirements must be completed within the validity period specified for each bonus. Bonus funds and associated winnings that have not met the Wagering Requirement within the validity period will be forfeited automatically.
• Certain games may contribute at different rates toward the satisfaction of Wagering Requirements. The contribution rates for eligible games are published on the relevant promotion's terms page.
• nistar reserves the right to withhold, cancel, or reclaim any bonus and associated winnings if nistar has reasonable grounds to believe that the bonus was claimed in breach of these Terms & Conditions, or through fraudulent, abusive, or dishonest conduct.
• nistar reserves the right to modify, suspend, or terminate any bonus or promotional offer at any time without prior notice.
• Only one bonus may be active in a Player's Account at any given time, unless otherwise specified in the promotion's terms.

Players are encouraged to review the specific terms of each promotion before opting in. The nistar support team is available 24/7 to clarify any questions regarding bonus terms and eligibility.

All games available on the nistar Platform are independently tested and certified for fairness by accredited third-party testing laboratories. Random Number Generators (RNGs) used in nistar's games are audited to ensure that game outcomes are genuinely random, unpredictable, and not manipulated in favor of any party.

Each game available on the nistar Platform is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the rules of each game before placing wagers. nistar accepts no liability for losses arising from a Player's failure to understand applicable game rules.

Published Return to Player (RTP) percentages for each game represent long-term statistical averages and do not guarantee specific outcomes for any individual Player or gaming session. Past results do not influence future outcomes.

In the event of a technical malfunction, disconnection, or system error during a game session, nistar reserves the right to void the affected round and refund any wager placed. nistar's decision regarding the outcome of any technical dispute is final and binding.

Any winnings resulting from a demonstrably erroneous game configuration, payout calculation error, or technical fault will be considered void. nistar reserves the right to correct such errors at any time and to reclaim any erroneously credited funds.

The following activities are strictly prohibited on the nistar Platform. Engaging in any prohibited activity constitutes a material breach of these Terms & Conditions and may result in immediate Account suspension, permanent ban, forfeiture of all funds, and referral to PAGCOR and Philippine law enforcement authorities:

• Fraud and misrepresentation: Providing false, misleading, or inaccurate information during registration, KYC verification, or any other interaction with nistar.
• Multiple accounts: Creating or operating more than one nistar Account, whether under your own name or any other identity.
• Collusion: Coordinating with other Players to gain an unfair advantage in any game, including but not limited to sharing hole cards, coordinating bets, or exploiting game mechanics in a manner not intended by the game provider.
• Use of automated software: Employing bots, scripts, automated betting tools, artificial intelligence, or any other software that interacts with the Platform in a manner not facilitated by nistar's official client interface.
• Bonus abuse: Systematically exploiting bonus offers through strategies including, but not limited to, opening multiple accounts, using arbitrage betting techniques across bonuses, or fulfilling Wagering Requirements through low-risk hedging strategies designed to extract bonus value without genuine play.
• Money laundering: Using the nistar Platform to deposit, layer, or withdraw proceeds of illegal activity. nistar is obligated to report suspicious financial activity to the Anti-Money Laundering Council (AMLC) of the Philippines.
• Unauthorized access: Attempting to gain unauthorized access to any part of the Platform, any other Player's Account, nistar's internal systems, or its payment processing infrastructure.
• Chargebacks: Initiating unjustified payment disputes or chargebacks with your bank or payment provider in relation to nistar transactions. Any Account subject to a chargeback will be suspended pending investigation, and the disputed amount will be deducted from the Account balance.

nistar is committed to promoting responsible gaming and takes its obligations under PAGCOR regulations seriously. The Platform is intended for entertainment purposes only. Gambling should never be viewed as a means of generating income or resolving financial difficulties.

The following responsible gaming tools are available to all registered Players through Account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your nistar Account.
• Session Time Limits: Restrict the maximum duration of any single gaming session.
• Loss Limits: Set maximum loss thresholds over defined time periods.
• Cooling-Off Periods: Temporarily suspend access to your Account for a defined period of between 24 hours and 6 weeks.
• Self-Exclusion: Request permanent or long-term exclusion from the nistar Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for the duration of the exclusion period.
• Reality Checks: Configure on-screen notifications that remind you of the time elapsed in your current gaming session.

🔞 The nistar Platform is strictly for Players who are 21 years of age or older. It is a criminal offence under Philippine law for any person under the age of 21 to participate in gambling activities. nistar employs age verification measures at registration and reserves the right to request age verification documentation at any time.

If you are concerned that your gambling may be causing harm to yourself or others, we encourage you to use the responsible gaming tools available on your Account and to seek help from qualified professionals. The nistar support team is available 24/7 to assist Players in accessing responsible gaming resources.

All content on the nistar Platform — including but not limited to the nistar name and logo, game graphics, audiovisual content, user interface design, software, source code, promotional materials, written content, trademarks, service marks, and trade dress — is the exclusive intellectual property of nistar or its licensors and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nistar Platform solely for your personal, non-commercial entertainment purposes. This licence does not constitute a transfer of any intellectual property rights and does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without nistar's prior written consent.
• Modify, adapt, translate, or create derivative works based on any Platform content.
• Reverse engineer, decompile, or disassemble any part of the Platform's software or technology.
• Use any nistar trademark, logo, or brand element in any manner that could create confusion as to source or affiliation.
• Scrape, harvest, or systematically collect data from the Platform using automated tools.

Any unauthorized use of nistar's intellectual property constitutes a breach of these Terms & Conditions and may give rise to civil and criminal liability under the Intellectual Property Code of the Philippines (Republic Act No. 8293).

To the fullest extent permitted by applicable Philippine law, nistar shall not be liable to you for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of, or inability to use, the nistar Platform — even if nistar has been advised of the possibility of such damages.

Without limiting the foregoing, nistar expressly disclaims all liability for:

• Any loss of profits, revenue, data, goodwill, or business opportunity arising from your use of the Platform.
• Any interruption, suspension, or termination of the Platform or any game, whether due to maintenance, technical failure, force majeure events, or regulatory action.
• Any loss arising from your reliance on any information, content, or functionality provided on the Platform.
• Any unauthorized access to your Account resulting from your own failure to maintain adequate security of your login credentials.
• Any actions taken by nistar in good-faith compliance with PAGCOR regulations, AMLC directives, or other applicable Philippine law.

nistar's total aggregate liability to you for any claim arising out of or in connection with these Terms & Conditions shall not exceed the total amount of funds held in your nistar Account at the time the relevant claim arose.

Nothing in these Terms & Conditions shall limit or exclude nistar's liability for death or personal injury caused by nistar's proven gross negligence, or for fraud or fraudulent misrepresentation, to the extent that such limitation or exclusion is not permitted by Philippine law.

nistar collects, processes, stores, and uses your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and nistar's Privacy Policy, which is incorporated into these Terms & Conditions by reference.

By registering an Account on the nistar Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of identity verification, transaction processing, fraud prevention, regulatory compliance, and personalized communication.

nistar will not sell, rent, or share your personal data with third parties for commercial purposes without your explicit consent, except where disclosure is required by applicable law, PAGCOR regulation, or a valid order of a competent Philippine court or government authority.

Players have the right to request access to, correction of, or deletion of their personal data, subject to nistar's legal obligations to retain certain data under Philippine anti-money laundering law and PAGCOR regulations. To exercise your data rights, please contact nistar's support team.

nistar reserves the right to amend, modify, update, or replace these Terms & Conditions at any time, at nistar's sole discretion. Any material amendments will be communicated to registered Players via in-platform notification or email to the address registered on your Account, no less than seven (7) days before the amended terms take effect, unless the amendment is required by PAGCOR regulation, Philippine law, or an urgent security concern — in which case the amendment may take effect immediately upon publication.

The date of the most recent revision to these Terms & Conditions is displayed at the top of this page. It is your responsibility to review these Terms & Conditions periodically. Your continued access to or use of the nistar Platform after the effective date of any amendment constitutes your unconditional acceptance of the amended terms.

If you do not agree with any amendment to these Terms & Conditions, you must cease using the Platform immediately and contact nistar's support team to initiate Account closure and withdrawal of any remaining funds in accordance with applicable policies.

Either you or nistar may terminate your Account at any time and for any reason, subject to the conditions set out in this section.

Closure by Player: You may request Account closure at any time by contacting nistar's support team via live chat. Prior to closure, all pending withdrawal requests must be completed, all active bonus Wagering Requirements must be resolved, and your Account balance must be either withdrawn to a verified payment method or forfeited if the balance falls below the minimum withdrawal threshold. Closure of your Account does not affect any rights or obligations accrued prior to the closure date.

Suspension or Closure by nistar: nistar reserves the right to suspend, restrict, or permanently close any Account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to satisfy eligibility criteria, including age verification requirements.
• Suspected fraudulent, abusive, or prohibited activity.
• Receipt of a self-exclusion request from the Account holder.
• Instruction from PAGCOR, AMLC, or any competent Philippine government authority.
• nistar's reasonable determination that continued operation of the Account poses a financial, legal, reputational, or regulatory risk to nistar.

Where an Account is closed by nistar due to a breach of these Terms & Conditions or prohibited activity, any remaining Account balance may be withheld pending investigation, and may be forfeited if the breach is substantiated. Where an Account is closed for reasons unrelated to any breach by the Player, any verified Account balance will be returned to the Player via a verified payment method within a reasonable timeframe.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Civil Code of the Philippines, the Electronic Commerce Act of 2000 (Republic Act No. 8792), the Data Privacy Act of 2012 (Republic Act No. 10173), and the Anti-Money Laundering Act of 2001 (Republic Act No. 9160), as amended.

The nistar Platform operates under PAGCOR authorization and is subject to the regulatory oversight of the Philippine Amusement and Gaming Corporation. All gaming activities conducted on the Platform are subject to PAGCOR's implementing rules and regulations, as amended from time to time.

Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, or the breach, termination, or validity thereof, shall be submitted first to nistar's internal dispute resolution process. If the dispute cannot be resolved internally within thirty (30) days of written notice from the complaining party, either party may refer the dispute to the appropriate regulatory body or court of competent jurisdiction in the Philippines.

You irrevocably agree that the courts of the Philippines shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms & Conditions, and you waive any objection to proceedings in such courts on the grounds of inconvenient forum or otherwise.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of nistar's services, please contact the nistar support team through any of the following channels:

• Live Chat: Available 24/7 directly within the nistar Platform. Average response time is under 2 minutes.
• Support Email: support@nistar.app — please allow up to 24 hours for a response to email inquiries.

For formal legal notices, please direct written correspondence to nistar's registered office address as published under nistar's PAGCOR authorization documentation. nistar will acknowledge receipt of all formal notices within five (5) business days.

For responsible gaming concerns specifically, our dedicated support team is available around the clock to assist you in setting up account limits, cooling-off periods, or self-exclusion. You can also find detailed information on our Responsible Gaming page.